PRIVACY NOTICE - WEBSITE ENQUIRY
This privacy notice tells you about the information we collect from you when you submit an enquiry to us via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
We are Universal Services (GB) Ltd. Our address is 19 Great Northern Way, Netherfield, Nottingham NG4 2HD. You can contact us by post at the above address, by email at firstname.lastname@example.org or by telephone on +44 (0)115 9873777.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
When you submit an enquiry to us, we ask you for your name, your email address, telephone number and a brief description of your enquiry.
We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We do this in order to take steps at your request prior to entering into a contract i.e. as part of pre-sales activity.
Your information is stored in our Customer Relationship Management (CRM) system which is hosted internally and is safeguarded by appropriate levels of safeguards. It is not sent outside of the European Economic Area (EEA).
We will read your message and normally respond to you either via telephone or via email. We may ask for your consent to retain your information in our CRM system in order to send you further information that we think may be of interest to you.
We will not use the information to make any automated decisions that might affect you.
Your enquiry is kept in our CRM system for six years unless you require us to remove it, in which case we will keep it for as long as you continue to consent.
By law, you can ask us what information we hold about you, you can see it, and you can ask us to correct it if it is inaccurate.
You can also ask for it to be erased and you can ask for us to give you a copy of the information.
You can also ask us to stop using your information at any time, either by clicking the unsubscribe link at the end of any email communication, or by emailing, writing or telephoning us using the contact details above.
If you have a complaint about our use of your information, you can contact the Information Commissioner's Office via their website at www.ico.org.uk/concerns or write to them at:Information Commissioner's Office